1. Data controller
Grupo Prosperi, S.A., with offices at Avenida Las Américas 24-84, zona 13, Edificio Elemento, Office 502, 5th floor, Guatemala City, Guatemala. Contact: info@grupoprosperi.com · +502 5915 8096.
2. Data we collect
Only what you provide in our forms: name, company or institution, country or department, email, phone number and the content of your message. Pharmacovigilance reports also include information on the product, batch and observed reaction, which may include health data.
3. How we use it
- To respond to your request and follow up commercially.
- To manage relationships with customers, pharmaceutical companies and partners.
- To meet health-regulatory obligations such as pharmacovigilance.
We do not use your data for automated decision-making and we do not sell it.
4. Consent
We process your data based on the consent you give by ticking the box on each form and, for pharmacovigilance, on the obligation to report adverse events. You may withdraw your consent at any time.
5. Who we share it with
Only where necessary: with the product’s marketing authorization holder and the health authority for adverse event reports, and with hosting and email providers bound by confidentiality. Some of these providers may be located outside Guatemala.
6. How long we keep it
For as long as needed to handle your request and maintain the business relationship. Pharmacovigilance reports are kept for the period required by applicable health regulations.
7. Your rights
You may request access to, correction or deletion of your data, or object to its use, by writing to info@grupoprosperi.com. We will respond within a reasonable time.
8. Cookies
We use essential cookies and local storage to make the site work, for example to remember your language and your cookie choice. Analytics cookies are only activated if you accept them. You can change your choice at any time via the “Cookies” link at the bottom of the page.
9. Security
We apply reasonable technical and organizational measures to protect your data against loss, misuse or unauthorized access.
10. Changes
We may update this notice. The current version is the one published on this site, with its update date.